Communication with clients is an essential step in the success of any project. Clients prefer to be treated like a team member and know that their agency is always at the ready, particularly when deadlines are at stake.

However, despite the best of intentions from both sides communication barriers can cause issues in the execution of projects and even a lack of trust between agencies and clients. The good news is that there are a few easy ways to improve collaboration process between an agency and its clients.

1. Establish a central hub for communication.

Your team understands the nuances of your internal organization structure and who to contact for any client-related conversations. But, your clients don’t. They want to know that they can always contact a single person to ask a question or request an update on their project. Make sure that your team has a standard method of communicating with clients that is simple for them to follow and prevents miscommunication.

2. Keep context alive by using modern client communication tools

Miscommunications are a regular occurrence in projects. The best method to avoid them is by using collaborative tools with built-in features like rich annotations and a simple search. These tools will ensure that everyone is on the same page, and can track the progress of projects. The result is a simpler process that is time-saving as well as builds trust with your clients. increases your client’s trust.